FAQ
Product Information
1.What materials do you use in your jewelry?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
2.How do I choose the right ring and bracelet size?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Care & Maintenance
3. How do I care for my jewelry?
To keep your jewelry looking its best, avoid contact with water, chemicals, and perfumes. Store your jewelry in a cool, dry place and protect it from scratches using the provided jewelry box. We also provide a booklet with detailed information and a care cloth.
Care & Maintenance
4. Can I return or exchange my jewelry?
Yes! We offer a hassle-free return and exchange policy within 30 days. If you are not completely satisfied with your purchase, simply contact our customer service team, and we will assist you with the return and exchange process.
Care & Maintenance
5. How long will it take to receive my order?
If the item is in stock, our standard processing time is 2–3 business days, and the delivery time is usually 7–15 business days. If the item is out of stock, it will take 5–7 days to handcraft it for you after receiving your order. You can choose expedited delivery at checkout for faster delivery.
Care & Maintenance
6. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on your location. Generally, we offer free shipping unless shipping is impossible or the shipping cost exceeds the purchase price; in which case, we will contact you to discuss a solution.
Customization & Gift Wrapping
7. Do you provide gift wrapping?
Of course! We offer exquisite gift wrapping services. Each gift is carefully wrapped and can be given directly to your loved ones.
Customization & Gift Wrapping
8. Can I customize my jewelry?
Yes! We offer customization services for some jewelry pieces. From engraving to gemstone selection, we are happy to collaborate with you to create personalized jewelry just for you. We welcome your unique ideas and will strive to provide you with a satisfactory solution.
Brand & Product Differentiation
9. Are your products hypoallergenic?
Yes, most of our jewelry is made with hypoallergenic materials, such as S925 silver and copper plated with thick gold. If you have any allergies or sensitivities, please contact us for assistance.
Brand & Product Differentiation
10. How is your jewelry different from other brands?
Our jewelry designs are infused with love and craftsmanship, combining sophisticated elegance with modern style. We focus on high-quality craftsmanship, sustainable materials, and jewelry suitable for everyday wear or special occasions. We are committed to creating jewelry that not only reflects your personal style but is also durable, giving you beautiful memories to cherish for a lifetime.
Please feel free to contact us if you have any other questions.