FAQ

Every Echovelle pearl is handpicked from the world’s finest pearl farms — spanning the pristine waters of French Polynesia, Japan, Australia, and the Philippines. We source only pearls that meet our strict luster, nacre depth, and surface quality standards. Unlike mass-produced jewelry, each piece is crafted by artisan jewelers and inspected individually before it reaches you.

We work with four pearl varieties:

• Akoya Pearls — Classic round pearls from Japan, prized for their brilliant luster and perfect shape.
• Tahitian Pearls — Exotic black and multi-color pearls from French Polynesia.
• South Sea Pearls — The largest and rarest pearls, featuring a soft golden or white satiny glow.
• Freshwater Pearls — Versatile, available in a wide range of shapes and pastel hues.

Pearls are organic gems that require gentle care:

• Wipe with a soft, damp cloth after each wear to remove body oils and perfume.
• Store separately in a soft pouch or lined jewelry box — never in airtight containers, as pearls need a little moisture.
• Put on pearl jewelry after applying makeup, hairspray, and perfume.
• Avoid soaking in water, chlorinated pools, or exposing to chemicals.
• Have strands restrung every 1–2 years if worn regularly.

Yes! We offer complimentary standard shipping on all orders over $250 within the United States. For orders under $250, a flat shipping fee applies at checkout. International shipping is available to most countries; rates and delivery times are calculated at checkout based on your location.

Standard shipping (US): 5–7 business days.
Expedited shipping (US): 2–3 business days.
International: 7–14 business days depending on destination and customs processing.

All orders are processed within 1–2 business days. You will receive a tracking number by email once your package ships.

We want you to love your purchase. If you are not completely satisfied, you may return unworn items in their original packaging within 30 days of delivery for a full refund or exchange. Custom and personalized pieces are final sale. Please visit our Refund Policy page or contact us at Contact Us to initiate a return.

Absolutely. All Echovelle pearls are 100% genuine cultured pearls — never imitation or simulated. We work directly with certified pearl farms and can provide provenance documentation upon request for high-value pieces. Each purchase comes with an Echovelle Certificate of Authenticity.

We recommend using a ring sizer or visiting a local jeweler for the most accurate measurement. You can also download our printable ring sizing guide. If you are between sizes, we generally suggest sizing up for comfort. Most Echovelle rings can be resized — please contact us for details before ordering if you are unsure.

Every Echovelle order arrives in our signature navy gift box with a satin ribbon at no extra charge — gift-ready from the moment it leaves our hands. You may add a personalized handwritten message at checkout. We also offer premium gift wrapping upgrades for special occasions.

Yes! We love bringing one-of-a-kind visions to life. Whether you’re looking to create a bespoke engagement piece, a family heirloom, or a personalized gift, our design team is here to help. Reach out through our Contact page with your ideas, preferred pearl type, budget, and timeline, and we will get back to you within 2 business days.